Knowledge Base

Categories (10)

Articles about account management, including new accounts, access management, name changes, password resets, and other account modifications.

Articles about computers, printers, monitors, and audio/video equipment.

Articles about access, installation, upgrade, purchasing, and renewal of applications and software.

Articles about email accounts, distribution lists, and email security, including reporting spam and phishing.

Articles about technology and resources directly supporting teaching and learning, including Learning Management System (LMS) and other academic tools for faculty and students.

Articles about adding, changing, removing articles and features related to our internal and external websites.

Articles about getting connected with wired or wireless internet access and VPN.

Articles about requesting a new mobile phone or desk phone, or making changes to your phone service, such as phone line moves.

Guides on using the Sault College Client Portal to submit tickets, view Knowledge Base articles, and more.

These documents are a guide when helping students who are experiencing problems. Not all problems may be able to be resolved but try your best to provide this service.

Articles (3)

Installing and using Cisco WebEx Jabber - Access your college extension from your computer

Cisco WebEx Jabber is used to Access your college extension from your computer.  It allows you to review your voice mail and make phone calls as if you are using your college extension.

Setting up a Phish Threat Campaign on Central.Sophos.com

Sault College has access to running Phishing Campaigns to train and test users with regard to tactics that hackers may use.  This document show how to set a campaign up and what was involved in configuring the environment.

Updating Web Content on the Drupal Website that pulls from Calendar Database

Many of the edits that get done to our Drupal website are directly uploaded from our onsite Calendar Database and imported into our Drupal Website.  So this document goes over how to make these updates.