How do I set up Microsoft Self-Service Password Reset for Office 365?


Sometimes you forget your password, but still need to change it. Through a feature of your Microsoft Office 365 account, you can configure Self-Service Password Reset, to allow you to change your Sault College password from anywhere, at anytime, without having to talk to an IT Service Desk Technician.    


  1. Go to: and log in.
  2. In the top right corner of the browser, click on your round avatar picture or the circle with your initials (in this case JD in a green circle). Then click View Account
  3. In the panel that appears to the right titled "Security Info" click the UPDATE INFO link.
  4. To reset your password, Microsoft needs a third party email address (,, etc.) or a personal phone number where it can send a security code; you can choose a cell number to receive the code by text or any phone number where you can be called at to receive the code. Click +Add Method 
  5. Choose either Email or Phone, these are mandatory.  If you choose to do so, you can use an Authenticator app on your cell phone to generate a code, however you cannot add this until you have added a Phone and Email entry. 
  6. Follow the remaining steps to register each method you choose.


Still have questions? Request more information.
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Article ID: 781
Tue 8/25/20 8:17 PM
Mon 7/18/22 10:28 AM

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If you have already registered for Self-Service Password Reset, you can reset your password on your own without needing to contact IT Service Desk. A code will be sent to your registered verification method, such as email address or test message. Once you have entered the verification code, you can recover your account and enter a new password.

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