Client Portal User Guides

Guides on using the Sault College Client Portal to submit tickets, view Knowledge Base articles, and more.

Articles (6)

Adding Articles and Services To Your Favourites

If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favourites to quickly access it in the future.

Searching the Knowledge Base

There are number of ways to find content in the Knowledge Base.

Searching the Service Catalog

There are number of ways to find content in the Service Catalog.

Submitting a Ticket in the Client Portal

There are a number of ways to submit a ticket in the Client Portal.

Viewing your Tickets in the Client Portal

You can use the Client Portal to view, comment on, or update your existing ticket requests.

Withdrawing a Ticket in the Client Portal

If you no longer need work done on an open ticket, you can withdraw the request to notify the technician that the issue is no longer affecting you.