Knowledge Base

Categories (10)

Accounts & Access

Articles about account management, including new accounts, access management, name changes, password resets, and other account modifications.
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Computers & Devices

Articles about computers, printers, monitors, and audio/video equipment.
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Applications & Software

Articles about access, installation, upgrade, purchasing, and renewal of applications and software.
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Email

Articles about email accounts, distribution lists, and email security, including reporting spam and phishing.
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Teaching & Learning Technologies

Articles about technology and resources directly supporting teaching and learning, including Learning Management System (LMS) and other academic tools for faculty and students.
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Sault College Website Support

Articles about adding, changing, removing articles and features related to our internal and external websites.
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Network and WiFi

Articles about getting connected with wired or wireless internet access and VPN.
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Phones

Articles about requesting a new mobile phone or desk phone, or making changes to your phone service, such as phone line moves.
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Client Portal User Guides

Guides on using the Sault College Client Portal to submit tickets, view Knowledge Base articles, and more.
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Students Helping Students

These documents are a guide when helping students who are experiencing problems. Not all problems may be able to be resolved but try your best to provide this service.
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Articles (8)

AppsAnywhere Vendor Access Process

AppsAnywhere technicians have been provided these steps but if a technician experiences issues these are the steps they'd need to follow.

Booking out Equipment Resource

The purpose of these steps is to guide employees in booking an equipment resource in Outlook. By creating a new appointment or meeting, adding participants, and checking the availability of the equipment resource, you can schedule a specific time slot for its use. The steps ensure that the resource is available, and the participants are invited to the meeting. Finally, sending the invitation confirms the booking and notifies the participants of the scheduled time slot.

Creating and adding a Signature in Office.com

Create an email signature that you can add automatically to all outgoing messages or add manually to specific ones.

How to Generate a QR Code for free

A QR (Quick Response) code is a type of barcode that can be scanned with a smartphone camera. They can be used to quickly share information like URLs, contact information, or even product information. QR codes can be scanned with a variety of apps and smartphones, making them a versatile tool for sharing information.

For more information see: https://www.microsoft.com/en-us/edge/learning-c...

How to schedule the use of a Sault College Vehicle

If your department provides access to book the use of a vehicle follow these instructions.

SharePoint Administration topics

SharePoint has a few items an Administrator needs to manage.  Here is a list of different tasks that have been completed in the past.

Upgrading the Solidworks Licensing Manager

Upgrading the Solidwork Licensing Manager

Webmaster - Portal Identity Swapper

When working on Student Portal web updates, some content is only displayed to students, enrolled via SIS, so as a result, webmasters are unable to see the content when logged in with their staff accounts.  Identity swapper will allow us to use a registered account so we can see the content as displayed to the students.