AppsAnywhere related Knowledge Base articles for internal IT use.
Accessing and managing your Software2 development environment can be accomplished by following these instructions.
This document describes how to patch an appset in Cloudpaging Studio or Upgrade an app to a new version, and the steps required to deploy the patched/upgraded version of the app to both new and existing users (via AppsAnywhere).
Over time issues may occur with Apps Anywhere. To try and quickly troubleshoot I'v start this KB to record solutions we are provided by Sofware 2 support or discover ourselves.
This is the list of AppsAnywhere Architecture - Servers & Accounts
In order to manage the backed of Provisioned application you will need to login here.
Being part of the OCCCIO consortium we have free access to the core apps provided by Software2. We can access the newest versions of the software by visiting this site.
At Sault College we redirect a number of folders from the local location to a network location (MyDocuments, Pictures, Music, Videos, Nethood and Desktop). AppsAnywhere is unable to store data in Network locations because it can't use sources that aren't local to the device. Fortunately this is easy to work around, below is an example of how this worked when packaging of Solid Works.
After a CloudPaged app is no longer needed it should be cleared from the system. A quarterly check should be done of the environment for software that needs to be cleared. This is important because when provisioning application the list that is presented to the AppsAnywhere provision should reflect what is up to date as much as possible.
When working with Software2 support you may be asked to send them files for the purpose of troubleshooting.
Once a new CloudPaging Server license has been issued the following procedure should be followed to apply it.
Manual Enrollments, for students into timetabled courses, are never done in LMS where an automation is slated to pick up and process the enrollment.
The Holding Tank, overnight process, will undo any Student manual enrollments and correct the database by updating enrollments in LMS to match the enrollments in the Holding Tank.
This article focuses on the process steps to organize the file structure for, App virtualization, up to the point of capturing the application to cloudify.
Instructions on how manage Clockwork Intake Module