How to update the license on the Cloudpaging Servers

Overview

Once a new CloudPaging license has been issued the following procedure should be followed to apply it.  The Contact needs to be signed the the Director of ITS before the order can be placed.

Further information on the product license key is available on the AppsAnywhere License Renewal Process and the How does the Cloudpaging Product License Key Work articles.

Target Audience

Solutions Specialists

Instructions

  1. Remote to vmssah01p
    1. Navigate to www.office.com to access your web email
      1. Locate the email or ticket with the license file
      2. Save the license file locally.
  2. If it is a zip file, extract it, otherwise proceed to the next step.
  3. On the same machine (vmssah01p) login to the Cloudpaging Server Admin Portal (Cloudpaging Server (saultcollege.ca)), which is appsanywhere-admin.saultcollege.ca/jukeboxserver/showDashboard.do
      • Username = admin
      • Password = <Sent on request, if required>
  4. Navigate to Management > Product License Key.
  5. Select the Choose a file (or browse) button.
  6. Navigate to the saved license file and select it.
  7. Click Upload Product License (or import).
  8. License Terms - You will be prompted to Accept the License Terms.  Click YES as the Director of ITS has already agreed to this by signing the Contract on a yearly basis.Uploaded Image (Thumbnail)
  9. Check and verify the details on the Product License Key page.
  10. Navigate to Cloudpaging > Systems > Services.
  11. Stagger the restart of the Cloudpaging services on all but the Admin service you are connected to.
  • Click on the checkbox next to 1 Admin, 1 License and 1 Paging service (or half the number for each service).
  • Click on Stop.
  • Wait for the services to stop (you may need to refresh the page).
  • Select all the stopped services.
  • Click on Start.
  • Repeat the restart for the other half of servers or number 2.

NOTE: Providing the restart is staggered (e.g. half the admin services then the other half) there will be no outage for end users if the system is setup with a load balancer that uses Health Checks. Otherwise, there will be a momentary outage while the service restarts.

It should also be noted that it is not possible (or required) to restart the Cloudpaging Admin Service you are connected to it. A message will be displayed if this is attempted: "Cannot stop Server_Admin service locally".

The license only needs to be applied once and the update procedure is complete after the services have restarted. 

 

Still have questions? Request more information.
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