Submitting a Ticket in the Client Portal

Tags Submit Ticket

Overview

There are a number of ways to submit a ticket in the Client Portal. When you request services through our Service Catalog, your request is automatically routed to the relevant team so we can get right to work.

Instructions

From the Front Page

  1. Navigate to the Client Portal at http://saultcollege.teamdynamix.com/TDClient/Home
  2. In the top right corner, click Sign In
  3. In the top left of the Client Portal home page, click the Report an Incident button
  4. From the list of incident types, click the name of the service that most closely resembles your issue
  5. Click the button to the right of the page labelled Report Incident
  6. If prompted, sign in using your account credentials.
  7. Fill out the form, providing as much detail as possible
    • Note that required fields have an asterisk (*) next to them
  8. At the bottom of the form, click Request

Note that it is highly suggested you use a specific service page to request assistance, as using the generic Report an Incident service page may result in longer delays. For instructions on finding a specific service page, see below.

From a Service Page

  1. Navigate to the Client Portal at http://saultcollege.teamdynamix.com/TDClient/Home
  2. In the top right corner, click Sign In
  3. At the top of the page, click Services
  4. Navigate to a service you are interested in requesting, and click on the service name to open its service page
  5. Click the button to the right of the page labelled Request Service or similar
    • If the service is not requestable, there will not be a button listed
  6. If prompted, sign in using your account credentials.
  7. Fill out the form, providing as much detail as possible
    • Note that required fields have an asterisk (*) next to them
  8. At the bottom of the form, click Request

Upon submitting your request, you will have the option to view your existing request or submit another one. See the Related Article to the right for instructions viewing your existing tickets.

 

Still have questions? Request more information.

 

Details

Article ID: 386
Created
Fri 3/27/20 2:18 PM
Modified
Fri 3/27/20 2:28 PM