Set a Voicemail Greeting

Contents

• Overview
• Target Audience
• Default Greetings
• Personalized Greetings
• Change Your Recorded Name
• Set a Personalized Greeting 
• User Hub

Overview

When accessing your voicemail for the first time, you will be prompted to record your name that will be placed into default voicemail greetings.

If you would like to set a personalized voicemail greeting, you can record them by connecting to your voicemail or by accessing the Webex User Hub. Personalized greetings will override the default greetings.

Target Audience

Faculty, Staff

Default Greetings

• Busy Greeting: "<Recorded Name> is busy and cannot take your call. Please leave a message after the tone. Press the pound key to end recording."​​​​​​​
• No Answer Greeting: "<Recorded Name> is not available to take your call. Please leave a message after the tone. Press the pound key to end recording."​​​​​​​

Personalized Greetings

• Busy Greeting: Plays when your status is set to 'Do Not Disturb' in the Webex client or on your phone.
• No Answer Greeting: Plays if you do not answer the call. 
• Extended Away Greeting: Plays when you enable your extended away greeting. This also disables your voicemail inbox so callers will not be able to leave messages. You may want to use this option if you go on vacation or extended leave.

Change Your Recorded Name

• Dial into your voicemail. For a guide on accessing your voicemail, refer to Accessing Your College Voicemail from Home or Remotely.
• Once connected, you can access the greetings menu by pressing 3. 
• Note: The 'Greetings menu' is only used to change your recorded name for default greetings. Personalized greetings can be set and recorded through voice mailbox by pressing 1.

Set a Personalized Greeting 

• Dial into your voicemail. For a guide on accessing your voicemail, refer to Accessing Your College Voicemail from Home or Remotely.
• Press 1 to access your voice mailbox. Then...
  • To change your 'busy greeting', press 2.
  • To change your 'no answer greeting', press 3.
  • To change your 'extended away greeting', press 4.

User Hub

Note: The Webex User Hub can also be used to record/activate/deactivate voicemail greetings, along with many other options and configurations for you to explore.