Reset Your Personal Voicemail PIN

Contents

• Overview
• Target Audience
• Resetting Voicemail PIN via User Hub
• Resetting Voicemail PIN via Voicemail

Overview

When accessing your voicemail by desk phone or calling into the college remotely, you will be prompted to provide a PIN. This is the password to your voicemail and can be reset independently online.

Before resetting your PIN, check to see if the default PIN of 321654 works. If so, you will be immediately prompted by the voicemail system to change your PIN to whatever you choose.

Target Audience

Employees

Resetting Voicemail PIN via User Hub

1. Access the Webex User Hub through a web browser at https://user.webex.com/.
2. When prompted for an email, use your shortened Sault College email. This is typically your first initial and last name, with @saultcollege.ca at the end.
   • e.g. jsmith@saultcollege.ca
     
     
      
3. You will be redirected through our Sault College sign-in page, which will ask for your password. This is the same password as your Sault College account. Afterwards, it will confirm your identity using the multi-factor authentication method tied to your account. This is typically a text message or phone call sent to your personal cell phone with a code. If you are unable to log in here, please contact the Service Desk for assistance.
4. Once logged in, choose the 'Settings' menu on the left bar. Then, select the 'Calling' sub-menu. Then, select the 'Voicemail' sub-menu. There will be an option to reset your voicemail PIN here.
   
   
    
5. Follow the given rules and create a new PIN for your voicemail. Click 'Save' when finished.
   
   

Resetting Voicemail PIN via Voicemail

1. If you still have access to your voicemail and would like to just change the PIN, you can also do so while connected to voicemail. Please refer to Accessing Your College Voicemail from Home or Remotely for all the methods to access your voicemail.
2. Once connected to your voicemail, press 8 to change your voicemail PIN.