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There are two ways to enable voicemail to email options in Webex.
Option 1 - Sending a Copy of your Voicemail Messages to Email
- Allows more options for listening to voicemail messages.
Option 2 - Forwarding your Voicemail Messages to Email
- Recommended for departments where multiple staff manage the voicemail.
Option 1 - Sending a Copy of your Voicemail Messages to Email
This option will send a copy of your voicemail messages to your email and will keep a copy in the phone voicemail system so that it is still accessible through the Webex app, Webex User Hub, and a desk phone if you have one.
Note: When this option is enabled, voicemail messages deleted from your email will not be deleted from the phone system. You will still need to clear out your voicemail inbox periodically. Your account has a limit of 100 minutes of voicemail, and voicemails will automatically expire and be deleted after 60 days. See Accessing Your College Voicemail from Home or Remotely for more information.
Option 2 - Forwarding your Voicemail Messages to Email.
This option will forward voicemail messages to an email address and remove it from the phone system. As voicemail is automatically removed from the phone system, there is no chance of the voicemail account reaching capacity (100 minutes of space) and rejecting new messages.
Note: This option should be used with personal or shared email accounts, but is not recommended for distribution lists.
You can easily enable this option on your personal extension, but for a departmental or shared extension, please enter a General Phone Support ticket.
If voicemail is forwarded to a shared email inbox, once the message is acted on and deleted, it will be deleted for everyone.
If voicemail is forwarded to a distribution list, once someone acts on it and deletes it, others on the distribution list will not automatically know that any action has been taken on it.
Employees
1. Access the Webex User Hub here - https://user.webex.com/
When prompted for an email, use your shortened Sault College email. This is typically your first initial and last name, with @saultcollege.ca at the end.
- e.g. jsmith@saultcollege.ca
2. You will be redirected through our Sault College sign-in page, which will ask for your password. This is the same password as your Sault College account.
You may be asked to confirm your identity using the multi-factor authentication (MFA) method tied to your account. This is typically a text message or phone call sent to your personal cell phone with a code.
If you are unable to log in, please contact us for assistance.
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3. Once you have logged into the Webex User Hub, you can access the voicemail menu by choosing:
'Settings' in the left menu.
Choose the 'Calling' sub-menu.
Then, choose the 'Voicemail' sub-menu. |
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4. Scroll down to 'Additional Settings'
5. Select 'Email a copy of the voicemail message' to have an audio file of the voicemail sent to your email.
We recommend this option over 'Receive voicemail notifications' via email as that option will only email a notification that have a new voicemail. 'Receive voicemail notifications' via text cannot be enabled at this time.
Note: If you listen to voicemail through your email and then delete the email, the voicemail message will remain on the Webex system.
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'Internal mailbox' is set by default. If you enable the 'External Mailbox' option and enter an email address, you will be forwarding your voicemail to an external mailbox (your email).
Your email will act as your inbox. You will not be able to access your voicemail through your phone, Webex app, or the Webex User Hub.
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To enable this option, select 'external mailbox' and enter your Sault College email address.
Note: With this option enabled, it will allow you to manage your voicemails without logging into Webex.
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