How to clear your cache (Multiple browsers)

Overview

Occasionally you may run into an issue where a webpage isn't displaying the content you are expecting or your experiencing an issue with a particular website.  If the issue is limited to a small number of websites try these steps to see if the issue is resolved.  Our Student Portal at my.saultcollege.ca does experience this issue for some users.

One of the first things to try in troubleshooting this issue is to open the website using an Incognito (InPrivate or Private) window.  If the website opens fine then you should clear your web browser's cache to make the change permanent.

Clear cache in the new Microsoft Edge

1. Open Microsoft Edge Browser
2. Click on the Hub icon (three horizontal lines at top bar) and then click History Icon.
3. Click Clear browsing data, select Choose what to clear.
4. Select the Cached images and files check box and then select Clear.

Clear cache in Chrome

https://support.google.com/accounts/answer/32050

1. Open Google Chrome Browser
2. At the top right, beside your login emoji, click Customize and Control Google Chrome

Note: you may see an orange circle with a white arrow (if you Chrome needs an updated) OR you might see (three vertical dots)

3. Mouse over More tools > Clear browsing data
4. At the top, choose a time range. To delete everything, select All time.
5. You only need to check the box beside "Cached images and files"
6. Click Clear data.

Clear cache in Firefox

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

1. Open Moxilla Firefox Browser
2. At the top right hand corner click the menu button (3 horizonal bars) and select Options.
3. Select the Privacy & Security panel.
4. In the Cookies and Site Data section, click Clear Data….
5. Remove the check mark in front of Cookies and Site Data.
6. With Cached Web Content check marked, click the Clear button.
7. Close the about:preferences page. Any changes you've made will automatically be saved.

Clear cache in Safari

1. Open Safare Browser.
2. Click on the Safari drop-down menu and select Preferences.
3. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
4. Select the Develop drop-down menu. Click Empty Cache.