Suspicious, Spam, Phishing E-mail or False Positives - What to do!

Overview

Don't Panic, Don't CLICK

• NEVER click on a link OR open an attachment. 
  Unless you are confident and trust the sender, and you expect that type of attachment.
• NEVER REPLY to the sender.
• NEVER FORWARD the email.
• It's safe to see the Preview of the e-mail. Use this to verify that it is "suspicious".
• Report the message by using your Outlook mail (Follow instructions below)

Target Audience

Everyone

Instructions

Reporting a Message to Microsoft (Outlook Web Version)

1. Select the identified email but don’t click on any links.
   Click the icon called Report Message, in the top right hand corner of the email.
   
   
2. Now choose what you have identified the email message to be, such as Phishing. ​
   1. Phishing
   2. Junk
      
3. Click Report to finish sending to Microsoft 

Reporting a Message to Microsoft (Outlook Desktop Client)

1. Select the identified email, but don’t click on any links, on the right hand corner in the ribbon bar, click Report Message.
2. Now choose what you have identified the email message to be, such as "Phishing".   
   
   
    Click Report to finish sending to Microsoft.

NOTE: You can use these instructions on an email that has been filtered to your Junk Mail folder and click Not Junk

How to contact the IT Service Desk

• Did you click to open the email?
• Did you open an Attachment?
• Did you get to a web page and then stop? Did you enter your information?
• Did you run some software or an application? 
• Did you go through an authentication process - logging in to the clicked location?