Overview
Service Desk instructions for how to handle activating Disabled Staff Accounts.
Target Audience
Service Desk
Instructions
1) Request an Account Management form
2) Update/Validate the AD account with ALL relevant info:
- Manager
- Department
- Location/Office
- Phone
- Title
- Employee ID
- Employee Number
- Description
- Account Expires date
- and any other useful, identifying information that is contained on the Account Management Form
- Then, on the Account tab, under account options, DESELECT the "Account is disabled" check box.
This will then re-activate the account on-prem. And within 30 minutes the Cloud Sync will occur and re-activate in the cloud as well.