Report an Incident

Request technical assistance to resolve an issue with an IT service.

Services (14)

Emergency Technical Assistance

Call ext. 2504 for Emergency Technical Assistance during a class or event.

Report a Cougar WiFi Issue

Request assistance connecting to the on-campus WiFi network.

Report a Turnitin Issue

Turnitin is a plagiarism detection service that integrates with LMS. If you experience an issue when using Turnitin, please describe the occurrence when you request support.

Report an Email Issue

Report an issue with your email account, including delivery issues, bouncebacks, or other error messages.

Report an LMS Issue

Request assistance with an LMS problem or issue.

Report Suspicious Email, Spam, or Phishing Attempt

Report a suspicious email, phishing attempt, or possible account compromise.

Restore from Backup

Request to recover lost files from previous backup systems.

Report an Akindi Issue

Akindi is a Scantron alternative used for multiple choice examinations. If you experience an issue when using Akindi, please describe the occurrence when you request support.

Report a Mobile Phone Issue

Request assistance with a mobile phone issued by Sault College.

Report a Hardware Issue

Report an issue with a computer, monitor, keyboard, or mouse.

Report a Printer Issue

Request assistance with a printer, such as issues connecting or paper jams.

Report a Projector or A/V Issue

Report an issue with a projector or other A/V component in a classroom, lab, or learning space.

Report a Software Issue

Report an issue with software already installed on your computer or in a lab.

Report an Incident

Submit a request for assistance resolving an issue or problem.