Adobe Creative Cloud Console - Manually managing users

Overview

In order to grant users access to use Adobe Creative Cloud users will first have to have a license.  Once a corporate or academic license is purchased you can follow these instructions.

Instructions

There are two methods to do this.

Manually Adding a new user
Adding with a CSV

First thing is to login to https://adminconsole.adobe.com

Manually Adding a new user

In the top right corner of the console you will see a list of all the VIP accounts we have setup.
Click on the VIP account you are working on to start

In the Admin console

1. Click User in the top Navigation bar
2. Click Users (left side)
3. Click Add Users (right side)

The Add Users to your Team box with come up

1. Verify the Email address and enter it in full here (I found this was easiest to do using Outlook Address book)
2. Firstname
3. Lastname
4. SSO username
   1. Make sure to type the username@saultcollege.ca here.  This is very important for access to work
   2. Verify you have the correct username (I found this was easiest to do using Outlook Address book)
5. Click the + sign for Select products or user groups
   1. Click User groups
   2. Choose Faculty or Students as needed

NOTE: This will automatically assign the Creative Cloud Licenses to the users as it is group assigned.

Click SAVE when done.

Verify

Go to to Users to verify if the account is Active or Disabled.   If the account is disable followed the troubleshooting steps below If you need to remove an account, to delete their account, then follow the instruction on Manually Adding a new user a second time.  

Communicate with the user

The user will receive an email from Adobe informing them that they have access to the software. If the license was from a faculty request then the faculty member can work with the students, if the license is for an employee we will need to reach out to inform them we've added the license and that they can access the software by downloading, as per the email from Adobe, or they can use it from https://Appsanywhere.saultcollege.ca.

TROUBLESHOOTING

If you need to remove an account

NOTE: The ConED VIP group is where the Sault College Azure AD connect was built that syncs the accounts to the college.  It stores one copy of the users that needs to be delete when cleaning up.

1. Navigate to the Sault College – ConED VIP group
2. Click Users
3. Click Directory Users (synced users from college)
4. Choose Sault College Azure AD Connect
5. Search for and select the user you want to delete
6. Select the checkbox beside the user
7. Click Remove User {this is the user entry that creates most of the issues}

Each user has 2 accounts, the 2nd account is stored in the Actual VIP account that you are licensing the software for.

1. Goto the VIP account that manages that actual license
2. Click Users
3. Search for and select the user you want to delete
4. Click Remove User